![]() Please inform them to stop using the account immediately and to destroy any cards associated with it. GREGORY DAVIS-KEAN has been removed as an Authorized User of this account for the following reason:Ĭapital One has observed activity on a past or present Capital One account that is not consistent with anticipated account activity based on Capital One’s account opening and ongoing due diligence. We’re writing about a recent change to your Capital One credit card account. I didn’t see any point in calling.Ībout two weeks later, a snail-mail letter finally arrived: We logged into my wife’s account to see if there was any info there, but there was not. If you have questions, please call 1‑800-CAPITAL (1-80).Īt this point I was pretty sure that my authorized user card had been shut down. You (or an Account Manager) have successfully removed an Authorized User from your credit card account ending in XXXX.Īs a follow‑up, you should confirm that the Authorized User’s card is destroyed. Subject: You’ve removed an Authorized User Later the same day, Capital One sent another email: The account number referenced was the one associated with my authorized user card, so I started to worry that they may have shut me down and that it resulted in this strange email. Weird! She certainly hadn’t requested a new card. You’ll receive an email when your new card is on its way. Your card number has been deactivated so fraudsters can’t use it. We immediately shut down your card and issued you a new one. Thanks for calling us to request a new card for your account ending in XXXX. ![]() Subject: A recap of your request for a new card Then, a month after opening the card, my wife received a curious email from Capital One: I tucked the card into my travel wallet which resides in my go-everywhere backpack and figured that I would take it out only when visiting an airport with a Capital One Lounge. The purpose was simply so that I would have access to Capital One Lounges when not travelling with her. ![]() In October, my wife added me as a free authorized user to her Venture X card. My 2023 Venture X (authorized user) closure You can read all about my first shut down experience here: Capital One shut down my account and gave me only a half cent per mile.įollowing the shutdown, I tried many avenues to get Capital One to clarify why they shut me down and to try to change the cash out from half a cent per Mile to 1 cent. Unfortunately, it can’t be reopened, and we are not able to offer additional information about this decision. We’re writing to let you know that this Capital One credit card account has been closed for the following reason:Ĭapital One has observed activity on a past or present Capital One account that is not consistent with the bank’s expectations for account activity. It said that they didn’t like activity observed on a past or present Capital One account: When I logged into Capital One, I saw that my account was labelled as “Restricted”. Two months after signing up for the Venture card, the card suddenly and without warning stopped working.
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